Mybet Responsible Gaming – Safe Play Guide for Malaysian Players

Responsible gambling is an approach that keeps betting activities a fun source of entertainment without negatively affecting your life – your finances, relationships, work, or mental health.

At mybet, we define responsible gaming as a state where you play within limits you set yourself, with money you can afford to lose, over a period of time that does not interfere with your daily responsibilities – and most importantly, you play for enjoyment, not out of compulsion or to resolve financial problems.

Betting on Malaysia Super League football, playing baccarat at a Live Casino, buying lottery tickets, or trying out slots – these are all legitimate leisure activities. But like all forms of entertainment, they require balance and self-discipline. mybet is here to help you maintain that balance.

Before you start playing at mybet – whether it's your first RM 20 deposit via Touch 'n Go or a weekend Malaysia Super League football bet – revisit these core principles:

• Set your budget before you play, not during. Decide how much you are comfortable spending on entertainment each week or month, and stick to that amount. Your mybet account lets you set a deposit limit automatically so you cannot exceed your budget even when temptation strikes.
• Play with a set time limit. Decide how long a session should last before you start, and stop when that time is up. Losing track of time is one of the earliest signs of a gambling problem.
• Don't chase your losses. This is the single most important rule in responsible gambling. Once you've hit your loss limit for the day, stop. Trying to "chase back" losses almost always leads to losing even more.
• Never gamble when you're not in a stable emotional state. Betting while stressed, angry, upset, or under the influence of alcohol is a high-risk situation. Only make gaming decisions when you are calm and thinking clearly.
• Gambling is not a solution to financial problems. If you're facing financial difficulties, betting more will not solve them. Seek financial advice from a responsible professional.
• Balance it with other activities. Make sure betting does not eat into time that should be spent with family, at work, with friends, or on other hobbies. Balance is the key to a healthy lifestyle.

mybet provides five self-control tools that you can use freely and at no cost at any time. All tools are accessible directly from your mybet account settings, or by contacting our support team.

Gambling problems rarely develop overnight. They typically grow gradually, and many people don't realise it until things have become serious. Recognising the early warning signs is the first step to getting help before the situation worsens.

Here are the warning signs to watch out for – whether in yourself or someone you care about:

Below are some straightforward questions to help you reflect on your relationship with gambling. Answer each one honestly and take your time. There is no judgement here – this is a tool for your own self-awareness.

Setting limits is a straightforward, practical step you can take right in your account mybet your account. Here's a quick step-by-step guide:

Self-exclusion is the most powerful tool in mybet's responsible gambling toolkit. When you activate self-exclusion, your mybet account will be fully blocked – you will not be able to log in, make deposits, or participate in any games for the duration you choose.

Self-exclusion is available in two forms on the mybet platform:

• Temporary Self-Exclusion: A minimum period of six months up to a maximum of three years. Once the period ends, you will need to actively contact us to reopen your account – no automatic reinstatement takes place. This gives you sufficient time to reassess your relationship with gambling.
• Permanent Self-Exclusion: This option permanently closes your account and cannot be reversed. It is a serious step, and we encourage you to speak with our team before making this decision — but we will honour and carry out your request without question.

To activate self-exclusion, you can do so through your mybet account settings or by contacting our support team directly. Self-exclusion requests are processed in under an hour and are our highest priority.

Mybet has a zero-tolerance policy towards the participation of anyone under 18 in any of our platform's services. This is our most fundamental legal and moral responsibility.

If you share a device with family members or live with children, we encourage you to take the following steps to ensure they cannot access your mybet account:

• Always log out of your mybet account when you're not using it, especially on shared devices.
• Do not save your mybet login details on any device that children can access.
• Use parental control features on your devices to block access to betting websites.
• Enable two-factor authentication (2FA) on your mybet account for an added layer of security.
• Talk to children about the risks of gambling and the minimum age requirement.

If you or someone you know is struggling with a gambling problem, the most important thing to understand is this: you are not alone, and help is available.

Asking for help is a sign of strength, not weakness. Many Malaysians have successfully overcome gambling problems and gone on to live happier, healthier lives after getting the right support. The first step is the hardest – but it's worth taking.

Alongside mybet's internal support through our responsible gaming team — available 24/7 — we also encourage you to seek professional help if you need it. Speaking with a qualified doctor, counsellor, or psychologist is a wise and courageous step.

Mybet is committed to being part of the solution, not the problem. We will continue to invest in tools, staff training, and policies that help ensure our platform is used responsibly by all our players in Malaysia. This is not merely a business obligation – it is a core value we stand by.