The core principles that shape how mybet handles the personal data of every Malaysian player.
All data transmitted between your device and mybet's servers is protected by 256-bit SSL encryption — the same technology used by Malaysian banking institutions such as Maybank and CIMB. No third party can intercept or read your information in transit.
Mybet has never and will never sell, rent, or trade your personal information to any third party for marketing or commercial purposes. This is our absolute commitment to every member — from new players making their first RM 20 deposit to our VIP players.
You may access, update, or request the deletion of your personal data at any time through your mybet account settings or by contacting our support team. Full control over your data remains with you as its owner.
Mybet offers two-factor authentication for an added layer of security on your account. Even if your password is compromised, no one can log in without the second verification code sent to your Malaysian mobile number.
Mybet complies with Malaysia's Personal Data Protection Act 2010 (PDPA) in all aspects of user data handling. We collect only what is necessary, retain it for a reasonable period, and process it in accordance with the standards set out under Malaysian law.
You have full control over whether to receive marketing communications from mybet — including Live Casino promotions, Liga Super Sports Betting offers, lottery bonuses, and more. You can unsubscribe at any time with no hassle.
To provide you with a safe, seamless and responsible online betting experience, mybet needs to collect several categories of personal information. We only collect what is strictly necessary for the stated purposes – no data is gathered in excess or without a clear justification.
When you register a mybet account, we collect basic information such as your full name, email address, Malaysian mobile number, date of birth, and the password you choose. This information is required to create a valid account, verify that you are 18 years of age or older, and allow us to contact you when necessary.
When you make a deposit via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay or FPX (Maybank2u, CIMB Clicks), we record transaction details including the amount in RM, payment method, time and date, and transaction status. mybet does not store credit card numbers or full bank account details yours – sensitive payment information is handled directly by licensed payment gateways.
We record your gaming activity history on the mybet platform – including Super League Malaysia and EPL football bets placed, Live Casino games joined (baccarat, blackjack, roulette and more), lottery tickets purchased, and win/loss records. This data is used to accurately process winnings, provide your account history, and identify gaming patterns that may indicate a need for responsible gaming support.
We automatically collect certain technical information when you use the mybet platform, including your IP address, device type (Android, iOS, desktop), web browser type and version, operating system, and access log data. This information is used for security purposes, fraud detection, and to optimise platform performance across different device types.
Identity Verification (KYC): mybet reserves the right to request a copy of your identification document (MyKad or passport) for identity verification purposes, in line with Malaysia's anti-money laundering (AML) compliance requirements. These documents are stored securely and accessed only by authorised personnel.
Mybet uses collected data for legitimate and specific purposes only. We do not use your data for anything unrelated to the provision of our betting platform services.
If you have consented to receive marketing communications from mybet, we may send you information about the latest promotions, football betting bonuses, special Live Casino offers and exclusive lottery draws to your email or phone number. You may withdraw this consent at any time by using the unsubscribe link in our emails or through your account settings.
mybet does not sell, rent or trade your personal information to third parties for marketing purposes. This is a firm and unchanging policy. However, in the course of operating the platform, there are certain third parties who require access to portions of your data for legitimate technical and operational purposes.
To process your deposits and withdrawals via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay and FPX, we are required to share the necessary transaction details with the respective payment gateways. All payment providers we work with are licensed and regulated entities in Malaysia, each with their own strict data security standards.
The mybet platform uses gaming software from internationally certified providers for live casino, slots, and table games. Session data required for gameplay functionality may be processed by these providers in their capacity as data processors, under strict data protection agreements. These providers are not permitted to use this data for any other purpose.
Mybet may be required to disclose certain information to Malaysian authorities if ordered by a court or a legitimate law enforcement agency, or in the context of investigations into criminal activity including money laundering and financial fraud. In such cases, we disclose only the minimum information required by law.
Mybet does not share user data with any advertising companies, data brokers, social media platforms or third-party marketing entities. Any mybet-related offers or promotions you receive through channels not directly affiliated with mybet are not our responsibility, and we are not liable for how those parties obtained your information.
Mybet continually invests in security infrastructure to ensure your personal and financial data is protected at every stage – in transit, during processing, and at rest.
The technical and organisational security measures we have in place include:
In the Event of a Data Breach: In the event of a data security breach that may affect your personal information, mybet is committed to notifying you within a reasonable timeframe via your registered email, explaining the nature of the breach, the data potentially affected, and the steps we are taking to address it.
As a mybet platform user and owner of your personal data, you have the following rights protected under Malaysia's Personal Data Protection Act 2010 (PDPA):
You have the right to request a copy of all personal data that mybet holds about you, including account information, transaction history, and game records.
If any personal information we hold about you is inaccurate or out of date, you have the right to request a correction promptly and at no charge.
You may request the deletion of your personal data under certain circumstances, except where mybet has a legal obligation to retain specific records.
You may object to the processing of your personal data for direct marketing purposes at any time, and we are required to stop immediately.
Under certain circumstances, you may request that mybet limit how your data is processed while a dispute is being resolved.
You may request your personal data in a machine-readable format for transfer to another platform, should you choose to do so.
To exercise any of the rights above, please contact the mybet support team via live chat on the platform or by email at support@mybet.express. We will process your request within 30 days of receipt.
The mybet platform uses cookies and similar tracking technologies to enhance the user experience, maintain the security of login sessions, and understand how users interact with our platform. The following are the types of cookies we use:
You can manage cookie settings through your web browser's preferences. However, disabling certain cookies may affect the functionality of the mybet platform. For more information on how to manage cookies, refer to the help section of your web browser.
Mybet does not use third-party cookies for targeted advertising or cross-site tracking. We do not allow advertising networks to use our platform to collect user data for third-party advertising purposes.
Mybet retains your personal data only for as long as necessary for the purposes outlined in this Privacy Policy, or as required under Malaysian law.
Once the retention period ends, data will be securely deleted or permanently anonymised so it can no longer be linked to any individual.
Mybet strictly prohibits anyone under the age of 18 from participating in any of our platform services. This is not just our policy – it is a legal obligation and a moral responsibility.
We do not knowingly collect or store personal data from individuals under the age of 18. Our registration process requires date of birth verification, and we reserve the right to request identity verification documents to confirm an applicant's age where there is reasonable cause for suspicion.
Should we discover that we have inadvertently collected data from a child under the age of 18, we will immediately:
Parents & Guardians: If you suspect that a minor under your care has registered an account on the mybet platform, please contact us immediately at support@mybet.express with relevant supporting evidence. We will treat the matter as a priority and resolve it promptly.
Mybet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements, or service improvements. Each new version will be published on this page with a clear update date.
For amendments that involve material changes to how we use your personal data, we will endeavour to notify you directly via your registered email or through an in-platform notification before the changes take effect.
We encourage you to review this Privacy Policy page periodically. Your continued use of the mybet platform following the publication of any amendments will be considered acceptance of the updated terms.
If you have any questions, concerns, or complaints regarding how mybet handles your personal data, or if you wish to exercise any of the data rights set out in this Privacy Policy, please reach out to us through the following channels:
Our team, fluent in both Bahasa Malaysia and English, is ready to help you understand and exercise your privacy rights. We are committed to responding to all privacy-related inquiries within 5 business days, and to formal data rights requests within 30 days.
Complaint to Authorities: If you are not satisfied with mybet's response to your privacy inquiry, you have the right to file a complaint with the Department of Personal Data Protection Malaysia or another relevant authority, in accordance with your rights under the PDPA 2010.
The most frequently asked questions about privacy and data protection on the mybet platform.
This Privacy Policy is to be read together with Terms & Conditions mybet, which sets out in detail the general terms of use for the platform. Together, these two documents form the complete agreement between you and mybet regarding your use of the platform and the handling of your personal information. Any inquiries may be directed to our support team at support@mybet.express.
Your gaming activity data on mybet not only protected from a privacy standpoint – it is also used internally to identify gaming patterns that may require support, in line with our commitment to responsible gaming.
Your betting history and gaming activity are completely private. They are never shared with any third party without your consent, except where required by law.
Mybet uses gaming data internally to identify warning signs of problem gambling and to offer appropriate support to players who may need it.
Set deposit limits, betting limits and loss limits within your mybet account. This data is used solely to enforce the limits you set for yourself.
The date of birth you provide is used to verify that you meet the minimum age requirement. This is a protection for you and the wider community.
Your privacy and security are mybet's number one priority. Register a free account today and enjoy a safe, trusted experience across Super League football betting, Live Casino, lottery & slots.